On this website, deliveries are available in Austria, Germany and Luxembourg. For other areas, please write us at kundenservice@ducatillon.com
The delivery options and costs are displayed in the shopping cart before the final confirmation of the order.
We offer different shipping methods depending on the weight of the items in the order, the size of the package and the geographical delivery zone:
HOME DELIVERY is available for orders with a total weight until 100 kg in Austria and Germany and until 28 kg in Luxembourg.
Our packages are available to be sent:
- To your home in Austria:
- within 5 days with Colissimo: from 7,90€ to 11,90€ for orders between 0 and 1 kilogramm
- within 4-5 days with Chronopost: 14,90€ to 37,90€ for orders from 500 gramms to 28 kilogramms
- within 5 days with GLS: 12,90€ to 23,90€ for orders from 1 kilogramm to 28 kilogramms
- within 5-8 days for bulky products with DHL: 77,90€ to 139,90€ for orders with a total weight below 300 kilos
- To your home in Germany:
- within 4 days with Colissimo: from 7,90€ to 10,90€ for orders between 0 and 3 kilogramms
- within 4-5 days with Chronopost: from 12,90€ to 31,90€ for orders between 3 kilogramms to 28 kilogramms
- within 5 days with GLS: from 11,90€ to 20,90€ for orders between 3 kilogramms to 28 kilogramms
- within 5-8 days for bulky products with Mazet: 33,90€ to 79,90€ for orders below 300 kilos
- To your home in Luxembourg:
- within 4 days with Chronopost: from 10,90€ to 31,90€ for orders between 0 and 28 kilogramms
- within 5 days with Colissimo: from 7,90€ to 13,90€ for orders between 0 and 8 kilogramms
- within 5 days with GLS: from 13,90€ to 20,90€ for orders between 8 and 28 kilogramms
FOR ORDERS ABOVE 300 KILOS (or bulky products) to be delivered in Austria and Germany or above 28 kilogramms in Luxembourg: contact us at kundenservice@ducatillon.com.
Ducatillon has the right to change the carrier according to the products ordered without any additional cost for the customer.
Delivery with missing or damaged products: in the case of goods delivered by Mazet or DHL, if upon delivery packages are missing or arrive in poor condition, the necessary reservations must be made on the receipt of the deliverer and sent to the carrier within 48 hours by registered mail, notifying the loss or damage of the delivered goods.
In case of refusal of the order already sent by the shipper and in case the order is still being delivered, the shipper will charge the costs of returning the goods to the warehouse to the customer. The amount of these costs will be deducted from the refund of the order made by the customer.
Property reserve: The products ordered remain the property of DUCATILLON NATURE until full payment of the price.